Privacy Policy

Who We Are

prevoxenial operates from 18 Degance St, South Tamworth NSW 2340, Australia. We provide financial guidance and business team support. When we say "we," "us," or "our" in this document, we're talking about prevoxenial and our team members.

You can reach our privacy team at support@prevoxenial.com or call +61296808666 during business hours if you have questions about how we handle your information.

Information We Collect

Direct Information

When you fill out forms on our website or contact us, we collect what you choose to share. This usually includes:

• Your name and business role
• Email address and phone number
• Company name and industry sector
• Specific questions or requests you send us
• Financial information relevant to your business needs

Technical Information

Like most websites, ours collects some technical data automatically. We're talking about your IP address, browser type, which pages you visit, and how long you stay. This helps us understand what's working and what needs improvement.

We don't use tracking cookies for advertising. The technical data we gather stays anonymous unless you choose to identify yourself by contacting us or signing up for something.

Business Relationship Data

If you become a client, we'll keep records of our conversations, the services you're interested in, and any documents you share with us. This might include financial statements, business plans, or team structure information.

How We Use Your Information

Purpose	What This Means
Service Delivery	Providing the financial guidance and business support you requested
Communication	Responding to your questions and keeping you updated on relevant matters
Legal Compliance	Meeting our obligations under Australian financial regulations
Website Improvement	Understanding which content is helpful and fixing technical issues
Security	Protecting your data and our systems from unauthorized access

We won't use your information for purposes beyond what's listed here without getting your permission first. And we definitely won't sell your data to third parties.

Sharing Your Information

We keep your information within our team whenever possible. But there are a few situations where we might need to share it:

Service Providers

Sometimes we work with other companies to help run our business. This might include our web hosting provider, email service, or accounting software. These companies only get access to information they need to do their specific job, and they're required to protect it.

Legal Requirements

If Australian law requires us to disclose information, or if we receive a valid legal request from authorities, we'll comply. We'll notify you about such requests unless we're legally prohibited from doing so.

Professional Advisors

Our lawyers and accountants might need access to client information occasionally. They're bound by their own professional confidentiality obligations.

Data Storage and Security

Where We Keep Your Data

Your information stays in Australia on servers located within the country. We chose Australian hosting specifically to keep your data under local privacy laws.

Security Measures

We protect your information with standard security practices including encrypted connections, secure servers, and restricted access. Only team members who need access to do their jobs can view client information.

Our systems get regular security updates, and we back up data regularly to prevent loss. Still, no system is completely foolproof. If we ever experience a data breach that affects you, we'll let you know promptly and explain what happened.

How Long We Keep Information

For active clients, we keep your information for the duration of our business relationship plus seven years afterward. This retention period meets Australian financial record-keeping requirements.

If you contacted us but didn't become a client, we'll keep your initial inquiry for two years in case you reach out again. After that, we delete it.

Your Rights

Under the Privacy Act 1988, you have several rights regarding your personal information:

Access Your Information

You can request a copy of the personal information we hold about you. Send us an email at support@prevoxenial.com with "Access Request" in the subject line. We'll provide this within 30 days at no charge.

Correct Your Information

If something we have on file is wrong or outdated, let us know and we'll fix it. This is particularly important for contact details and business information that affects the services we provide.

Request Deletion

You can ask us to delete your information. We'll do this unless we have a legal obligation to keep it (like financial records we're required to maintain). If we can't delete something, we'll explain why.

Withdraw Consent

If you've given us permission to use your information in specific ways, you can withdraw that permission. Keep in mind this might affect our ability to provide certain services.

Make a Complaint

If you're concerned about how we've handled your information, contact us first. We'll investigate and respond within 30 days. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to This Policy

We review this policy periodically and update it when needed. If we make significant changes to how we handle your information, we'll notify current clients by email and post the updated policy on our website.

The date at the top of this page shows when we last updated it. We'd suggest checking back occasionally if you want to stay informed about any changes.

Children's Privacy

Our services are designed for business professionals and organizations. We don't knowingly collect information from anyone under 18. If we discover we've accidentally collected such information, we'll delete it immediately.